TERMS AND CONDITIONS FOR ACCOMMODATION AT HOLIDAY CLUB
All reservations made online are paid immediately via credit card, upon booking a booking confirmation is sent by e-mail to the e-mail address provided by the customer at the time of booking. Upon check-in, the booking confirmation must be brought and be presented upon request. It is the guest's responsibility to verify that the booking details on this confirmation are correct. If something is wrong or something needs to be changed, contact us by phone: +46 (0) 647-120 00 or via e-mail: reservations@holidayclub.se
Best price online
Bookings are non-refundable and can not be rebooked or canceled. Credit cards are charged in connection with the booking.
Cancellation and rebooking insurance
Cancellation and rebooking insurance (10% of the booking value) can be added in connection with the time of booking. Then free cancellation applies up to 24 hours before arrival. The cancellation and rebooking insurance is non-refundable. Cancel or change your reservation by email to reservations@holidayclub.se
Ownership
Bookings are non-refundable but can be rebooked no later than the day before arrival at a cost of SEK 200. When presenting a medical certificate, free rebooking applies.
PAYMENT
The guest pays for the time the room is booked, even if check-in does not take place. The price of the stay will be charged to the guest's credit card / credit card at the time of booking.
CHECK-IN
The reception is staffed 24 hours a day. If check-in takes place after 22:00, please contact the hotel. Any comments and remarks on the rooms should be communicated to the reception as soon as possible after check-in.
DESTRUCTION
In the event of destruction in the room and other spaces at Holiday Club, the cost of the damage and an administrative surcharge of SEK 5,000 will be charged.
DENIED ACCOMMODATION AND DISTURBANCE
Holiday Club reserves the right to refuse guests check-in. At the Holiday Club, people sleep and rest at all hours of the day. Therefore, it is important that guests think of the other guests and do not talk loudly, shout or run in the corridors. For this reason and for the safety of staff and guests, we reserve the right to refuse accommodation for you and your party. Reasons for our decision may be:
* Your behavior and / or physical / mental condition disturbs or creates anxiety among the other guests
* Full payment for the accommodation can not be paid
* To book a room at the Holiday Club you must be at least 18 years old.
In the event of a disturbance in the room and other spaces at the Holiday Club, an administrative charge of SEK 2,500 will be charged.
RESPONSIBILITY FOR PROPERTY
The supplier Holiday Club has no strict responsibility for property stored in hotel rooms or in the supplier's premises.
FORCE MAJEURE
Strike, lockout, fire, explosion, war or similar war condition, significant restrictions on deliveries or other circumstances beyond the supplier's control, the supplier Holiday club entitles to terminate the agreement without obligation to pay damages.
PROCESSING OF PERSONAL DATA
Holiday Club processes personal data that we need to be able to fulfill the agreements on booking and purchasing services. This is information that you have given us directly or that you have given us through a travel agency or an agent. For example, we process information about your identity, your contact and payment information. At certain times, we save your passport number. In addition, we process other information you may have given us and which is relevant to your stay with us, such as. allergies or special requests for your stay. We register all purchases and orders you make with us, such as restaurant, gym, swimming and spa. This is to be able to deliver these services and for you to be able to pay for them. We process the information for as long as it is necessary to fulfill the booking agreement with you and as long as current legislation or authorities impose this on us. We also log the use of key cards at our facility for security reasons. We save your email for future information and offers from Holiday Club. You can cancel this emails at any time.
More information about how we process your personal data can be found in our privacy policy here:
https://www.holidayclub.se/datahantering